Club Mahindra holidays and resorts India ltd - Mumbai

Very pathetic customer service, within 1 month we were asked to pay ASF and late fees was charged and our booked holiday was cancelled. when you try to contact the customer care , they keep repeating same thing again and again, wait for 2-3 days.. Absolutely Pathetic, please do not buy Club Mahindra Membership. I am already regretting .

India's number no 1 spammer and telephone harasser. Never give your mobile nunber them. They may still get to you by other means...lurking in mall or property exhibition. CALL usual starts with that you have lucky coupon or lucky draw. Even if u refuse to entertain they will call again.

CLUB MAHINDRA HOLIDAYS: Please read it before you purchase any membership plan One of the worst experience honestly, I would suggest you plan your holidays by own with your own flexibility and convenience . Reasons why I am suggesting you to DON'T go for Club Mahindra: 1. They have different season's defined, Red, Purple, White and Blue. Each season having different date range, people like me will go for the lowest season because even the lowest season itself is too expensive around 2.76 lakh. Now if you are in blue season you can use your holidays only during the month of February (first 2 weeks), July and September, all three months are off season. If you have kids mostly there will be exams season during these periods. So completely useless. 2. ASF (Annual Subscription Fees): Now this is very interesting, it doesn't matter whether you use your holidays or you dont, you will have to pay this ASF otherwise your membership will be discontinued. The ASF amount is around 14000 Rs. for Blue membership not sure about other. This 14000, will keep increasing every year and you have to pay that every year until 25 years of your membership. 3. You are paying the whole 2.76 lakh (Blue membership) + Annual ASF + Taxes (28% GST) ONLY for your STAY. For rest of the things like Food, Travel, any activity in the resort, you will have to pay separately with 28% GST amount. 4. Rooms availability: Most of the time you will see WL (waiting) at any resort. In order to avail a room you will need to book it 3-4 months in advance. And if you wish to cancel your holidays or change your dates they will charge you the cancellation amount of 1750 Rs. (if you are cancelling it in 45 days from the holidays date) 5. Site-seeing: Nobody wants to stay only in resort, as most of the resorts are located 5-10 km away from the main city. So no local shopping, no time to explore the city. If you think you can hire taxi and roam around the city and market, yes you can but the only option will be to hire taxi from reports itself and they are much much expensive. In Kerala it was like 3500 INR for 50km, (Poover to Ashthamudi resorts) almost 70 Rs per KM. 7. Food: Food was nice with different verities but every meals, you will have to take from resort only as who will go 5-6 km by taxi for a breakfast. 8. No transparency: I purchased the membership from one of a their executive, names Bilal Sheikh. He promised me to give food coupons and extra days. But later when I actually wanted to use my holidays he didnt help at all, no food coupons no extra nights. And it was too difficult to reach him on his mobile, sometimes it took him days to pick my call. Another interesting thing is he used my holidays without even informing me, and when I called him, he simply said I will give you extra days whenever you need on behalf of these. 9. Now the big fraud, I stopped paying EMI because I wanted to experience the holidays atleast once, so that I can decide whether to continue the membership or not based on my experience. After the membership purchase I could not use my holidays as I went to Switzerland for a business trip of 4 months. During this period they debited two EMI from my bank account without my notice, even though I requested many times to stop the EMI debit. The person on other end even confirmed that it will not be debited but still two EMIs got debited from my bank account. When I called Mr. Bilal for the same he said dont worry I will give you food vouchers of same amount, and when I was going for holidays he completely denied that he can not give the food vouchers. Finally I went to my bank and requested to stop the ECS request coming from Club Mahindra. I hope this will give you an enough information about ClubMahindra. My intention is just to make your holidays better not a worst experience. I am an IT professional and working in Mumbai.

A very good place in india and international to enjoy your memorable holidays. I purchased red membership and i got very good deal of the day. People of mahindra is very good and there resort are 5*.. great happy..

Don't buy club mahindra they will not give you booking .after taking money from you they will give you very bad response. Don't waist your money in buying club mahindra policy

Its really pathetic that they do not share their local office contact numbers. Staff from call center disconnect calls without informing; their record keeping of bookings is all messed up; Complimentary room nights are not correctly documented; Availability details are different for members & booking staff; Grief before the holiday!!

HORRIBLE customer service!! Phone lines are not answered or blocked (no ringtone) upon multiple attempts. The chat team is ever pathetic..agents come on chat and leave marking the conversation complete...Like you haven't even addressed my query leave resolving it. ONLY IF THERE WAS NEGATIVE POINTS TO THESE SCAMMERS IT WOULD ALL GO TO U GUYS!!!

Guys don't ever join this club mahindra after taking they dedicate their terms and conditions, and do what ever they don't bothered..... I request hotel industry to remove them from list of hotel chain

Due to covid Ppl didn’t travelled and now you have put restrictions on allowing only 2 Nos of guests per annum. If a member is traveling to Kerala there are 5 destinations of the club BUT HE CAN’T ENJOY MORE THAN 2 OUT OF IT provided he is traveling with 1 Nos of guest AND IT IS MORE THAN THAT HE WILL BE COMPELLED TO STAY AT ONE PLACE ONLY and utilise all accumulated nights. Gentleman, Traveling to Kerala is also a costlier issue. Please look in to your policy and officiate necessary changes. In my case Boeing senior citizen I always wait for daughters to travel to India and I can enjoy a vacation with my grand kids hence I always preserve my nights for them. But 2 years of Covid era didn’t allowed them to travel and when they travelled many an airlines opened the booking and then stopped intermittently WHICH CURTAILED THEIR PLANS. Under the circumstances my preserved nights are getting lapsed under your laid down rules. I really felt pity for me and my kins. Requested to look in to and make it simple for all members and their kind to enjoy the facilities without any hassles & tension. Looking forward to some positive measures. With regards Satish Shah, Member I D 2355194