GeTS Holidays - New Delhi

Our tour was cancelled by Gets Holidays 6 days before it was due to start due to the COVID crisis. They have refused any refund of our money and insisting on a partial voucher only. Their correspondence has been awful. I realise the cancellation is not their fault but a voucher is useless at this stage and the way they have acted and communicated means that there is no way we would consider going on a tour with them in the future and paying the remaining 50%. Do not use this company. They are only interested in money and not their customers.

I highly recommend this company. There were fantastic helping with our 11 day tour of Kerala India. We were visiting friends in Hyderabad and wanted to extend our stay with 11 days in Kerala. What an experience just wonderful. GeTS Holidays were there with us from the first email and step by step creating our independent tour. They couldn't have been more helpful, this included the customer care whilst we were on holiday as well. I would highly recommend this company if you are looking for any independent tour in India.

While the tour and guide were just fine, I had a great deal of difficulty with the financial aspect of the trip. They would promise me one thing and then want extra money later. Then they told me to bring cash to pay for the tour, but refused to accept it because they said the money was too old. All bills were clean but didn't pass their brand-new bill requirement which they did not inform me of until I arrived. Then they wanted to charge me extra for accepting the "old" money. When I checked with two Banks later, they said there was no problem accepting American money as long as they were clean bills. It felt like every time I turned around Gets was trying to extract more money from me than originally agreed. This cast a very negative shadow on the rest of the trip. I would not travel with them again. Date of experience: November 2019

I was very pleased with our decision to book our holiday with GETS Holidays. I found that the planning and execution of our visits were on point and the coordination with the tour guide and the drivers really excellent. We felt safe and the teams displayed great pride in showing us their beautiful country. Well done! I would definitely recommend this tour operator

I'm so glad that we used GeTS Holidays during our visit to India last month. From the initial contact to our departure at the airport they exceeded our expectations. We were a group of 10 people, having a limited period of 2 weeks to visit numerous places. GeTS representatives understood our requests very well during communications and helped us create a perfectly tailored plan. One of our main concern was the places where we would stay however GeTS chose beautiful and luxurious hotels in or near the cities we visited. Their staff were caring and actively sought feedback during and after the trip. Arjit Singh our driver was incredibly kind and professional. GeTS Holidays delivered everything agreed upon professionally. Highly recommended.

Booking our tour in India with Gets Holidays was the best decision we made for our trip. They are exceptionally organized. The booking process was seamless and they accommodated our numerous changes to our itinerary. The local guides on the various parts of our tour were outstanding. We had a driver for the duration of our tour who drove well and ensured that we were comfortable at all times. The vehicle that we drove in was clean and air conditioned. I would highly recommend booking a tour through Gets.

I used GeTS Holidays to book a tour for the Ardh Kumbh Mela in Prayagraj. The entire booking process was effortless. I was assigned a fantastic tour operator who took care of me the entire way. He was always available to talk on the phone or text with me if i had any issues of questions. I stayed at a camp very near the Tent City and it exceeded my expectations as far as accommodations. Everyone on staff at the camp was very helpful and organized anything I needed, including private tours of the area and villages. I have since booked another 55 days tour on Rajasthan and Gujarat for this Oct-Dec with GeTS. Again, it has been seamless and is totally tailored to my wishes. I have travelled with many tour companies over the years, some very high end and very expensive, but in terms of customer service, tour planning and assistance GeTS has been second to none. I will be using them for all of my travels in the future, and certainly will and have recommended them to friends and colleagues.

Having wanted to visit India for many years we decided that now was the time to go... So in August of 2018 we started planning, we asked friends who have been for their advice, one couple used Riviera travel another used Citrus travel. We priced up both the above companies for a 15 day trip visiting the Golden Triangle plus other locations, we wanted to visit Amritsar/Jodhpur/Jaipur & Udaipur as we had seen many TV travel programmes and were wowed by the sights etc. neither of the companies could accommodate us. Whilst trawling the internet I came across GeTS, to be honest we had not heard of them, HOWEVER after my initial email request for information regarding our ‘personalised’ tour they could not have been more helpful & professional this put our minds at rest and from then on in we had full confidence in GeTS as a tour company. All emails were answered promptly and politely, no request was too much trouble, we even had two personal telephone calls from Arijit, the Team Manager of Mukesh Kumar which was wonderful. Upon arrival in India we were met by their representative who gave us a folder with a printed copy of our itinerary plus a book of pre-booked 4-5* hotel vouchers etc., again this enforced our confidence. We visited 9 locations, Amritsar/Agra/Jaipur/Pushkar/Nagaur/Khimsar/Jodhpur/Udaipur and Delhi, staying in some wonderful hotels & converted palaces at each of which we were met by a GeTS representative. Ritu Chaudhary, Guest Relation, called us every 2-3 days to ensure all was going smoothly, which it was, again this was much appreciated. For our tour we were blessed in having a personal driver for 10 days, his name is Rahm, he was a real star, nothing was too much trouble for him, he arrived each morning, on time with a freshly washed/clean vehicle, he was very pleasant and took us anywhere we wanted to go, stopping during long intercity journeys for photos and comfort breaks, also he was not phased at all whilst driving in the mayhem & chaos of the cities (It took us some time to settle down to the style of Indian driving…). We pre-booked English speaking guides for the main cities, something I highly recommend, they were friendly and knowledgeable, one thing worth mentioning though is that during the tours they took us to souvenir/craft establishments that they clearly had a financial connection with, they really should have asked their clients if they wanted to go, not assume they did. However after 2/3 occasions we said no. The pace of our trip was just right, a good mix of sightseeing/travel and personal leisure time. For anyone wanting the trip of a lifetime we would recommend not going with a group because you are then at the behest of your fellow travellers, going as a couple gives you flexibility, something a large group does not have, each to their own though. We can’t praise GeTS and their people highly enough, to that end we are planning further trips to India plus a trip to Vietnam/Cambodia, we WILL be using the services of GeTS as they for us are the BEST...