Hathway Cable & Datacom Ltd. - Kolkata
3.3/5
★
based on 8 reviews
Contact Hathway Cable & Datacom Ltd.
| Address : | Aajkal Publishers Pvt Ltd, BP Block, Sector V, Bidhannagar, Kolkata, West Bengal 713192, India |
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| Phone : | 📞 +98 | ||||||||||||||
| Postal code : | 713192 | ||||||||||||||
| Website : | http://www.hathway.net/ | ||||||||||||||
| Opening hours : |
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Dipanwita Banerjee on Google
★ ★ ★ ★ ★ Very poor service. Take 5 to 15 days to repair line fault. Customer service doesnot respond to any call. State nodal officer keep mobile blocked. So you cannot contact them either. I would like to give them 0*
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Antarip Deb on Google
★ ★ ★ ★ ★ Pathetic Service. My wifi is down for last 1 month. I have written 30-40 mails no response, Call center does not pick up calls. Appellate authority and nodal officers does not respond. This is the worst company i have experienced so far across any category. Wish there was 0 or negative star rating.
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Ehsan .Mohd on Google
★ ★ ★ ★ ★ Here's my experience with using Hathaway for more than a year now:
Connectivity:
They are consistent with packet drops. The connection gets worse during the night to a point of no connectivity.
I am left to wonder if I have a connection that days back 10 years from now where you have different connection speeds at different times of the day.
Service:
You have a higher chance of winning the lottery than getting a timely service visit from these folks.
I had an extremely small issue of shifting my connection from room to another and I rang them up on a Monday.
This is what the promised " we will have someone visit you in the next 24 hours. "
Post my call on Monday I had a follow up call with them on Wednesday, Thursday, Friday and Saturday.
Each time they promised to get this resolved by the next day and when I gave up hope they landed up at my doorstep like Thanos landed in Wakanda.
On letting them know my issues they said that they did not have the proper tools available with them to resolve the situation right away. They went away and said their team will visit on Monday.
It's Tuesday now and I am still following up with them.
Please avoid at all cost
Thanks
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Sudeepta Debnath on Google
★ ★ ★ ★ ★ I am not their customer, and will never be. They are responsible for most of the paper fliers pasted all around my neighborhood with no concern of the visual pollution they are generating. I am complaining to KMC to take measures against them as soon as possible.
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Mahua Ghosh on Google
★ ★ ★ ★ ★ Absolutely third class service provider. DO NOT TAKE THIS SERVICE PROVIDER FOR BROADBAND OR TV. They are complete frauds out to cheat people. Their representatives will promise the world to you before taking the connection but once you fall for their trap they vanish without a trace.
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Abhishek Sharma on Google
★ ★ ★ ★ ★ I would like to give negative star but could not .
Unethical,
Unprofessional,
Unresponsive,
these are the word fit for them, i have filed complain past 7 days and they are not picking up my call,customer care number always says we are working with less staff and then phone get cut automatically tried around 110-15 time in 1 week.
Executive are not picking up call and i am getting feedback call that my issue is resolved am i satisfied with service press 1 .
do you really communicate with each other ?? if my issue is still there why i am getting feedback call for resolve ?
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ARUP K SINGH on Google
★ ★ ★ ★ ★ It is one of the most renowned MSO of the city but unfortunately reception is run by very rude security personnel, if visiting guest required to go washroom security desk do not bother.
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Prabhash Adhikari on Google
★ ★ ★ ★ ★ Very Good Service Provider in Cable TV and ISP Broadband
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