Heena Tours and Travels - Mumbai
3.6/5
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based on 8 reviews
Contact Heena Tours and Travels
| Address : | SAI INFOTECH, 308, RB Mehta Marg, Near Railway Station, Ghatkopar East, Mumbai, Maharashtra 400077, India |
| Phone : | π +979 |
| Postal code : | 400077 |
| Website : | http://www.heenatours.in/ |
| Categories : |
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Labdhi Doshi on Google
β β β β β visited two years back... horrible staff doesn't bother to reply any query. No time management for service. No star from my side. They usually seen on their cell phones or playing music. No star at all.
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Jain on Google
β β β β β It is tours n travel office, which do bookings for vacation trips, making memorable journeys, with their services, not for budget oriented. It provides luxurious trips!
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Pooja Sanghvi on Google
β β β β β I had wonderful experience in domestic travelling with heena tours. At the same time they completely spoilt my Nepal holiday in a customised tour. Till last minute they insisted no passport required for Nepal, any photo ID proof will do but then I was not allowed to board flight at all. From airport also I spoke to heena representative but she kept on maintaining stand that no passport needed. It was a nightmare...
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kb dagha on Google
β β β β β Our tour booking was done by Ekta Soni. She was super courteous and helpul. We we're planning Nepal but she recommended Kashmir due to challenges with infrastructure post earthquake in Nepal. They also gave us travel bag after completing booking. Our overall tour experience was good and food was great (a bit spicy for my taste, 3-4 vegetables in lunch and dinner was overkill IMHO). I have given one star less because officially our tour manager was person named Mohit but we only saw him during travel and he was missing rest of the time. Jaswant supported our tour in his absence. He was new to the sector but did his best. They also helped with food for our infant. On return our flight was cancelled due to bad weather. We called them for help but response was bit cold/formal. I expected them to give a courtesy call and check on our whereabouts but that did not happen.
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Hitesh Shah on Google
β β β β β Pathetic follow ups on problems during on-going tours. Tour managers simply don't know what to do when problems arise. Would rather recommend going through MakeMyTrip, because they are at least available 24x7 in case of emergencies. And they can hold hotels responsible for deficiency in service, something sorely lacking in case of Heena Tours. Below pics show what we were made to sleep with in Gangtok. Literally biting us through the night. Missing is a giant spider which I couldn't get a pic of.
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Hiral Parekh on Google
β β β β β A very reputed name in tours n travels. They are in this business from very long time. Good n polite staff. Give very good details for your quarries. Do visit once before planning any tour. You can also visit their website for details.
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Nitin Makana on Google
β β β β β Terrible experience...
My parents and relatives had been to the kashmir trip in an upgraded package with heena tours and travels...In gulmarg they made them stay in Grand Mumtaz hotel which was pathetic
To start off with the rooms were very very bad.... bedsheets not changed..... bathrooms very dirty....the heater had short circuits...tables and furniture chirped off...
The tour manager Narendar Bhai had no idea about all this and when he got to know about this he took no action what so ever.......the Food was stale all the way...roti's not cooked properly...the cook only shows attitude and in a journey from Pahalgau to Gulmarg not even once they stopped for tea or snack....in a journey of 8 hrs... pathetic service...
Before this Trip i myself used to recommend heena tours to my family and friends...but after this wonderful (sarcasm) experience I'm sure I'll find alternatives....and imagine we got all this after taking an upgrade in the room and for a trip of 8 days they take 1.5 lakh plus per couple...
P.S - this is not a fake Review....you can check the photos for your reference.
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Neha Bafna on Google
β β β β β Worst experience ever...........my family had travelled in the kashmir trip organized by the great Heena Tours and Travels....pathetic is not the word for the service they provided...Tour manager Narendar Bhai is always in his own world...not bothered about the problems or hindrances of the guests...as you can see in the photos this is the room condition in hotel Grand Mumtaz, Gulmarg...this is after we have taken the premium upgraded service....the food qulaity was poor....roti not cooked, rice not boiled... staff is arrogant....the tour guide and bus driver is never on time...and they make us travel for 7-8 hrs in one stretch without stoppage and without providing tea or snacks....never recommending to any of my family or friends.
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