Hotel Golden Saffron - Delhi

Hotel staff Hotel location Hotel food Everything is good Staff behavior is too good

I would recommend this hotel to stay. All in all good experience. Polite staff. Minimal contact. I was there for a short trip. Looking forward to stay in future too.

It was a good experience while staying , staff and services were too good, over all experience is very well.

Not sure how this property has such good reviews Dear property owner take this review as a feedback to improve on It is without a doubt that the stay is overpriced given the amenities which are provided (Rs.1500 w/o taxes for a single person/room), There's a serious lack of Basic Responsibility are even more towards Customer Service While booking thru booking.com it was mentioned that bottled water is included so is breakfast yet upon paying in cash they deny it to save costs - Not a good sign - Dishonesty & Cheating is not at all acceptable I had requested for early check-in, I am glad I was given 5/5 Breakfast however was not served though it could easily have been & i was fine if i would have not been served the next day - The response which I got was you can order breakfast today. 0/5 Entering the room i had to remind them to provide Towel, Shampoo - 0/5 With a training lined up i had to rush back after check-in to the venue directly - Breakfast skipped Upon reaching in the evening: On the call the receptionist has the guts to say that the water which will be provided is filtered water without a seal which is not right, After again reminding about the inclusions she agreed to send sealed bottle, Right after that i get a call from X person saying that the bottle will be chargeable, After back and forth again calling the receptionist the answer which I got is " Ignore him your bottle is on the way " - Attempt to cheat & Lack of Internal communication & Coordination The bottle is sent up with a bill! Again I had to explain and i was assured that i will not be charged - Why send a bill in the first place! Next day called up the receptionist morning at 7:30am for breakfast - mentioned specifically that i did not want Butter to be used in breakfast. Aloo Paratha / Buritos were said as a part of menu After asking if breakfast could be served by 8am it was agreed as the cook had not came yet. A call back was requested so that breakfast could be done at the earliest as had an training 20kms far where had to reach by 9am. No call to be received, When checking out at 8:20am after requesting for the breakfast to be parceled it took 5mins. In the cab when I opened it I was not at all surprised to see the Breakfast option being - Sliced of Toasted Bread with Butter Where can you improve: 1) Stop cost cutting where you have committed - Bottled water, Breakfast 2) Basic Hygiene - Dustbins were not clean, Bedsheet had stains 3) Customer service You guys can improve and it won't take you time. All the best. I learnt a lesson to do my research better - Booking.com you lost a customer today. All pics attached

Never ever experienced such an incredibly worst service through OYO. This hotel is a mess. They judge you and give you the room of their choice and preferences, not yours. Most of their rooms are not clean, not managed and have incredibly uncomfortable mattress with broken springs. No complimentary water bottle in the room. Trust me guys they don't believe in consumer satisfaction. This property is listed in the Townhouse category in OYO application but it's no where even near the experience of townhouse. I'd have given zero stars if i had a choice.

The stay, the place was as good as earlier(when it was a part of Oyo property). The checkin was smooth, staff was polite, room was neat & all the promised amenities were delivered. The place will remain high on my favourite list. The only thing i suggest to management is to be less noisy around rooms and let the occupants enjoy personal time.

Most worst stay i ever had. On online it was 1500, but they have charged 1700 from us. The room was so congested and average. The don't have complimentary breakfast even at this price. You will get hot water only in the morning, that too takes an hour to fill the bucket as the decreases the amount of flow. The bathrooms were average, pipes leaking. It doesn't wort the money. Stay there if you get it for 600 - 700 rs. Its too too too much costly, without any facilities. I never recommend here. Please don't waste your money if you really want a proper stay. Utter wast.

Mixed experience, room was clean but no toiletries were there I have to ask them for it. And in the name of toiletries there was 2 rupee soap (that is also detergent bar) and 1 rupee clinicplus shampoo. Linens and towel was not of satisfactory level but atleast cleaned. And most importantly there were a guy seating next to corridor playing loud song on smartphone which can quite uncomfortable for couples. reception staff is helpful and location is good