Lenovo Moto Authorized Service Centre - Meerut

Very bad service and products are very costly . Don't buy lenevo only buy India company's products.

Very late service... They just format phones and after your 5-6 visits they will change the part . My phone still not works well .

If you have 3-4 hours free then come here. They will suck all your time even whole day here

Worst service center dublicate part lagate hai staff unsupportive nature.....

Worst service, no management at all, worst staff, even staff doesn't know how to talk to customers, even in warranty they doesn't provide any support

no service just timepass K already visit three times every time they check my phone and said that part is not available right now. we will call you whenever part is available but now its two months and part is not available..

Please ask job sheet number after submitting the phone, that will help you to connect with costumer care after service. If you are phone part was replaced then make sure it's replaced before living the service centre and ask them to job sheet number that should be written on you invoice.

Smartphones are a huge deal in India, and manufacturers do all sorts of things to get the attention of potential buyers. From giant hoardings on major thoroughfares, to sending out dozens of units to reviewers all over the country, smartphone makers spend crores of rupees ever year to place their phones into your attention. Unfortunately, once you've actually bought the phone and paid the price, the company's flash and pizzazz seems to disappear. It's for this reason that the big brands were able to charge a premium earlier - their phones were more expensive, but at least you could rely on customer service to make them stand out from the upcoming brands selling the same hardware at half the price. But that's not really the case anymore. This was highlighted during a recent trip to the service centre of one of the biggest brands on the market - which proved to be an exercise in frustration. Despite being willing to pay the costs for repairs, even though the phone was still in warranty, getting things done was next to impossible. Visiting any customer complaint forum shows how widespread a problem service is, and this is something we see in our comments section as well. Apathy, or classism? People that showed up at the service centre carrying the brand's flagship device were allowed to skip the queue, and service was guaranteed within a fixed timeframe. The same could not be said for the rest of the customers who were there. The more affordable phones make up the bulk of the smartphone market in India - flagships might get a lot of buzz, but their sales are another matter entirely. By giving preferential treatment to flagship buyers, brands are telling a significant portion of their users - you don't matter to us. Some of this ties in to ordinary classism too. Service centres get all kinds of people trying to get all kinds of phones fixed, and it's a bit disheartening to see people treated differently based on how they speak, or which phone they've brought in. Walk in with a higher end phone and speak in fluent English, and you get better treatment. Some of the less privileged people were treated differently. Although never rude, the service centre employees certainly seemed a bit disinterested or dismissive when it comes to these customers. All of this sends the message that the more affordable phones (and their presumably less privileged owners) are not important to the brand. Spares and timelines If getting service is one part of the problem, then the lack of spare parts leads to the next issue - not being able to get information on when (or if at all) your problem will be solved. After being told that the problem will be solved after 15 days as the service centre is waiting for a part to be delivered, a whole month passed with no developments. Searching online for customer complaints leads to hundreds of irate customers who have the same problem - phones are being launched at an alarming rate, but service centres and spare parts don't seem to be scaling up at the same pace. The service centres do not receive spare parts for many of their phones on time, and as a result your phone is stuck waiting for repairs for weeks, if not months. But what really stings is that a third party repair centre will solve the problem for you while you wait in the shop. I demanded my phone be returned and got it repaired at a slightly higher cost within an hour. The parts obviously exist; but the brands themselves don't seem to have them.