Plantsguru - Pune
3.2/5
★
based on 8 reviews
Contact Plantsguru
| Address : | Serve No. 6/A, More Basti, Manjari Road, National Grape Research Center, Pune, Maharashtra 412307, India |
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| Phone : | 📞 +988888 | ||||||||||||||
| Postal code : | 412307 | ||||||||||||||
| Website : | http://www.plantsguru.com/ | ||||||||||||||
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Abhinav Mehrotra on Google
★ ★ ★ ★ ★ Although my initial experience with plantsguru was a bad one the folks here were supportive on helping me with replacement of a plant that I received from them that wasn’t as healthy.
On finally getting my replacement plant I was very delighted because of the fact that the replacement plant was a very healthy one. (Attaching pictures here)
One thing that they can improve is the fact of their customer care being more aware of the updates because generally they tell a story and the facts are very different on calling them the next day.
All in all a pleasant experience.
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Bhavana H on Google
★ ★ ★ ★ ★ Have ordered some things on this site. They had sent it by FEDX. That FEDX guy decline to deliver to doorstep. He reports I was not available to receive the order. The plantsguru does not confirm this with me. I emailed my concerns and there is no reply from plantsguru.
Still waiting for the order to get deliver. Hopefully at doorstep.
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Sanket Gurav on Google
★ ★ ★ ★ ★ plants are ok but delivery is an issue this depends on Courier Services
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Deepanshi Sharma on Google
★ ★ ★ ★ ★ Ordered a plant which took 6 days from dispatch to delivery. It was dried to a crisp. All the leaves fell on the same day.
They say they will refund the money if the plant is received dead. I complained on the same day. Also sent two follow-ups. It has been five days now and there has been no acknowledgment or reply from their side.
Update: I dialled their customer care number. The customer care agent was polite and understanding. A replacement plant is being sent on priority. Will update upon receiving the replacement.
Update 2: Received a VERY healthy plant in the second go. Delivery was relatively faster too. Changing the review to 4 stars (one reduced from perfect - due to the additional hassle of registering a complaint and the feeling of distress on the failed first try)
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rakesh B on Google
★ ★ ★ ★ ★ 1 plant delivered in 20 days from order. Another missing. Received plant in partial alive condition. Though packing was good. No one attends Customer care number. Gives you a feeling of being stranded.
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Shahpoor Irani on Google
★ ★ ★ ★ ★ Don't buy from these guys.. they will send you wrong color flower plant and then not reply to you. I have contacted them via email, phone and FB. They just keep avoiding me... See the other reviews... they have a similar experience. these guys are cheats.
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Srinija Ammapalli on Google
★ ★ ★ ★ ★ I made an online payment for my order. But the delivery agent told my mom it's cash on delivery and collected money from her. Customer service did not resolve this.
Oh, and the plant I paid twice for died in a week.
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susan p john on Google
★ ★ ★ ★ ★ Ordered 4 plants items worth Rs.1346/- and after transaction followed by sms from Plantsguru saying order successful later they have a sent a mail within 5 mins saying order status cancelled with no return of debited amount and no replies Inspite of repeated attempts . This amounts to TOTAL FRAUD . Please be CAREFUL with this guys .
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