Saraf Furniture - Surat
2.2/5
★
based on 8 reviews
Contact Saraf Furniture
| Address : | UG-42, HIGHFIELD ASCOT, VIP Road, Vesu, Surat, Gujarat 395007, India |
| Phone : | 📞 +9977788 |
| Postal code : | 395007 |
| Website : | https://www.insaraf.com/ |
| Categories : |
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Shubham Samadhiya on Google
★ ★ ★ ★ ★ Saraf Furniture Surat sold me a closet and a television unit. Saraf furniture has a good understanding of what customers want. The nice thing about them is that they offer affordable furnishings. I'd want to express my gratitude to Saraf Furniture and promise to return for more things.
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Suchita Balkate on Google
★ ★ ★ ★ ★ Pathetic after sales service. I have been following with them since 1 month to get damage product replacement but no one is responding. If you call to customer care they wont respond or give false promises. totally disappoint with purchase.
(#175614 - Complaint ID)
Order ID #INSF345302133
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Anurag Dubey on Google
★ ★ ★ ★ ★ This is the most unprofessional company you will ever come across. Once the order is placed they will keep on delaying the delivery with some reason or the other. 3 months after placing an another for a chair and table it is still not fulfilled. The call centre and chat support will direct you to an email for cancellation and the email team will direct you to the website for cancellation. And guess what there is no option to cancel on website. A local carpenter shop will provide better service then these whole bunch of unprofessional people.
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Kulwinder Singh on Google
★ ★ ★ ★ ★ INSARAF FURNITURE ARE COMPLETE FRAUDS! Never ever buy furniture from them. I had ordered coffee table on June 2021, which actually got delivered in September after repeated followups on mail and on call with their customer care. They do not deliver orders on time and when the order did arrive it was damaged! Now they are neither repairing nor replacing. It has been a horrible experience and I will never buy anything from them again. It's totally frustrating to keep following up with them and they don't even bother to take any actions. It's like they hardly care about their customers post sales of the product. I will be soon lodging a complain to consumer grievance website. It's high time they stop scamming people!
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Ankita Rathor on Google
★ ★ ★ ★ ★ do not buy from this company. ordered tv unit. delivered after 2 months. when opened it was completely damaged. no after sales service, no replacement/ refund till date. i have been mailing them since 4 months but no action taken. ITS A REQUEST TO ALL OUT THERE - STRICTLY DO NOT BUY FROM THEM. even if they give heavy discounts do NOT buy because you will end up receiving damaged product only .
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AK S on Google
★ ★ ★ ★ ★ *************** REPLY TO INSARAF ***************
I can't seem to post replies to Insaraf's response. As asked, order number is INSF459032133. This reply is nothing but an attempt to dilute the review by sounding reasonable as if they cant determine the order id from the date of the order and nature of compaint.
**************************** ORIGINAL POST ****************
I'd placed order for a'bed with storage and headrest' on 25 Dec and the order was delivered it on 31 Jan. My ordeal started right after it.
1. They used low quality Sheesham wood in the bed and even the design was not sound. Within a week, the centre support broke and my kid was lucky not to hurt his back badly. They have been claiming to send a new centre support for past 12 weeks(and counting), but I'm yet to receive any.
2. The image displayed drawers under it for storage. Of course there was no indication that drawers may not be applicable for all variants or if at all there were variants. I was lured by the price and design, however according to them, the word 'storage' in product display didn't mean any storage and so no drawer was supplied. However in my mind I paid for drawer too. Otherwise it's fairly expensive.
3. The customer care is pathetic. No matter what you ask, they would write the same mail.
4. I asked for cancellation and refund and requested to talk to their managers, but they wont share their details. I even visited their Bangalore shop, but they wont entertain online sales!
I'm planning a law suit against them in Bangalore Consumer Forum. Other aggrieved people may join me.
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Jayachandra Anamala on Google
★ ★ ★ ★ ★ Pls do not buy from this Company. They deliver broken or wrong products and will never take care of post Sales services. You will have to wait for an year to get something. I have ordered in December 21 and they delivered faulty product and I am yet to get the replacement. They simply do not come on phone/mail or even shamelessly don't even look at social media posts.
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Savitha Viswanathan-Bhat on Google
★ ★ ★ ★ ★ We ordered a Jali King size bed and two jali lamp tables (#INSF473672133). After placing the order, we came across many negative reviews on various websites and Google reviews also were not encouraging and we were extremely worried that we had taken a bad decision. Followed up very frequently with the insaraf team. Although the website is poorly designed and does not give the correct updates on the furniture status (from in production till it's shipped one does not see the changes in status), my emails were replied to, on time and I got the delivery also on time. It has been 3 weeks since delivery and all is well so far. Happy with the quality and design is as shown on website. I will give a further review update after six months of use on the duration and sturdiness of the furniture. The one star less is for the status updating on website which does not happen.
Fya - I am a genuine customer who is putting up this review to help others. Therefore I have put up my order number and the delivered product photo. Take your call after careful evaluation as I cannot guarantee all will have the same experience. However currently I am satisfied with the purchase.
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