URBAN CRUISE™ | Car & Bus Rental - Hire 5 to 50 seater Tempo Traveller, MiniBus & Bus on Rent in Delhi, Noida, Gurgaon - Delhi

We had booked Urban cruise bus for a family vacation recently. We booked the Mercedes benz 26 seater. The bus was neat and clean. The quality & condition of the bus was new and their service was quite professional. Their driver was good too. They were professional and quite good pricing. They maintain all the vehicle well.

Just finishing an amazing trip through Rajasthan & Varanasi !! All was done with perfection!..places & hotels selected were the indicated ones !..From arrival we felt secure & comfortable with our car driver who made all efforts in satisfying Experience was great traveling with this cabs service rental. The rates were affordable, driver was good, and the overall experience was also awesome. I have used this car rental service more than twice and have found it always convenient. we fully recommend India Tours to anyone willing to visit India. From the moment you arrive to Delhi and until departure you feel confident and satisfied! Thanks for an amazing journey

The car was in complete good and well maintained shape. The driver was spot on so far as his driving and punctuality goes. In one word there's no way that I can mention a fault or misgiving....Good job done! Looking forward for future trips

URBAN CRUISE, is a super concept and offers great experience, without compromising on quality. We were more than happy with their awesome service... URBAN CRUISE were one of the most enduring and professional business.. Keep up the great show and do keep us posted with anything new which comes up

It has been an absolutely a horrendous experience of booking a tempo traveler with Urban Cruise rather an experience full of horror & i am writing this public review so other people can know from our experience before planning there trip with urban cruise. I planned an office trip to Rishikesh a few days back & was part of the main planning team. I spoke to girl called Khushi from Urban cruise looking at there 5+ reviews & rating & booked a tempo traveler to rishikesh. Our journey was scheduled to start at 6:30 in the morning from outside our office. The reporting time given to the driver was 5:30 AM. However, when no traveler arrived till 6:20, me being the cheif co-ordinator, started calling the driver at 5:45 as there were 15 other people waiting to board the traveler. The driver at first stated he will be late by 15 minutes as he woke up late, so i told him it's already been more than 15 minutes from the reporting time to which he rudely replied that he is a family man & delays do happen. Finding this a bit rude & blunt response, i tried to call khushi but she never answered the phone. Finally when the driver arrived at 6:15, we started loading the bags in the vehicle. We had planned to carry a mini fridge/ice box to keep our cold drinks for the journey. Seeing the fridge, the driver - Gaurav Sharma, immmediately asked us to offload everything & hire some other vehicle - he said all this in front of everyone. Me being the chief co-ordinator of the trip, i had a to face a humilation in front of 15 people. Somehow, after brief arguments, talks with the owner of the tempo traveler, he somehow agreed to continue with the trip after we agreed to offload the fridge. After boarding the bus, we found the driver talking on phone throughout the journey and no at all focused on traffic & driving. Just before reaching rishikesh, one of our female team mates fell a bit unwell & vomited inside the bus. We told the driver that we will have this cleaned for him however again he rudely asked us to give him Rs. 500 Extra to get the bus cleaned. We even agreed on that. But this was not all. We reached back Noida on the next day and reached in front of our office at 11:10 PM. It took around 15 minutes to offload the bags etc and we freed the bus at 11:25. The driver, Gaurav Sharma told one of our male co-ordinators that since it's almost 11:30, we should pay him Rs 500 extra for night charge. We did not agree to pay him extra as we had a word with travel company & khushi that we can free the bus till 2 in the morning and it's not even 11:30. The driver simply replied to the co-ordintor "chal bus khali khar aur nikal" (Free the bus & get lost). Seeing his rude & blunt behaviour, one of my team members entered a negetive review for the traveler on google. ON READING THE REVEIW, THE TRAVEL COORDINATOR KHUSHI, CALLED ME IN THE MORNING & STARTED SCREEMING ON ME & STATED THAT EVEN SHE HAS OUR AGE & NAME & ALL THE DETAILS & THEY ARE GOING TO PUT ALL OUR PERSONAL INFORMATION ON SOCIAL MEDIA. GUYS THIS COMPANY & IT'S TRAVEL COORINATORS & DRIVERS ARE PATHETIC. NEVER EVER PLAN YOUR TRIP WITH URBAN CRUISE.

It has been a worst experience of booking a tempo traveller with urban cruise. At the onset of the trip, the driver Gaurav sharma asked us to offload our baggage and hire some other traveller when we asked him the reason for reaching 45 mins late at the pick up point. Following this rude behaviour of the driver, we kept calling Khushi, the girl who was our point of contact for booking the traveler, but she never answered the phone. Finally we somehow convinced the driver to continue with the trip. But things were not over yet, the driver kept on talking over the phone throughout the journey and was driving rashly. We tried calling urban cruise to report this but again, there was no response from them. This is really the first and last time we used urban cruise. Giving them 1 star as google does not give option of giving negetive rating. NEVER EVER USE URBAN CRUISE.

We had booked a tempo traveller from delhi for our manali shimla trip. The Tempo traveller arranged was very good. Driver narendra was friendly and knew very well about all the places. The vehicle was good and comfortable. Neha from urban cruise helped in booking and was our point of contact in case of any issues. She was always available in call if we had any doubts or issues. Overall we enjoyed the trip and would recommend urban cruise.

Experienced the service bus rental company for 1st time as I was scared about the bus condition. They provided me with the same bus as shown in the photo and the bus was well sanitized & clean. my whole group was happy and enjoyed the journey. I would like to say Urban Cruise is the best in the bus rental business across Delhi when it comes to hiring a 45-seater Bus. The bus was very comfortable and the boot space was sufficient for the comfortable journey. Overall I had a great experience at Urban Cruise. Will definitely book my next bus or car from this company only.