Waves Events & Promotions - New Delhi

Hello I, Dr. Ajay Kumar Agarwal along with my wife Dr. Seema Agarwal had booked The Leela Ambience Convention Hotel, East Delhi for the marriage of our son on 7th December, 2019. We had booked 2 halls namely Jade and Ruby along with a small lawn. The manager allotted to us was Mr. Mayank. We chose the decorator who was empaneled by the hotel namely Waves and events company headed by Mr Gaurav. We state this with profound grief, anger and frustration that the marriage venue especially the decoration was extremely disappointing that even the word ‘rubbish’ is better. We wish to state the following issues that we faced from the starting point of getting in touch with the team. On the advice of hotel authorities, we conducted meetings with decorators on the panel of the hotel and finalized Mr. Gaurav and his team for a price of almost 3 Lakhs. We were showed beautiful pictures of décor including table clothes, curtains, flowers, vedi, decorated gates etc. All the advance payment was done on time (proof can be seen in the bank statements). However, to our utter shock, when we went to check the decoration at the venue at around 3 PM, what we found were dirty curtains with multiple holes in them and the decoration was not even 10% of what was promised. The bride and groom stage was so poorly decorated, that even my colleagues and friends took note of the things. Even the white carpet was not placed in entire extent and covered only half of the stage. There were very few lights, flowers and decoration at the gates and the stage in contradiction to what was promised to us. The carpets placed at the entry gate were too dirty. We had also paid for the assembly point near CBD ground around 100 metres from Leela which was not ready even at 6 pm. And finally the assembly point which they provided us was constructed in a heap of garbage, mud and multiple pits. One of our relatives even fell in the pit and suffered minor injuries. We were so disappointed that we had to condemn the assembly point. We were so disappointed and depressed just hours before the marriage and requested Mr. Gaurav to rectify things but he didn’t pay heed to our requests. What could be more disappointing than a rubbish decoration in a 5 star hotel where one is paying in lakhs for one night! The hotel authorities didn’t help us out instead of the fact that the decorator was on their panel list. Their attitude was very cold and we were left completely helpless on the day of our son’s marriage, which is a once in a lifetime event. All we can say is that we were extremely disappointed and our dreams of a decent marriage were broken due to extreme negligence from the hotel authorities especially the decorator Mr. Gaurav. We suffered extreme mental and monetary harassment. We were literally cheated. Your team is a bunch of liars and cheaters who just know how to extract money from the customers, however, don’t provide services because they know the customer wouldn’t be able to do anything on the day of marriage. Whosoever is reading this review is requested never to choose this hotel for any event. This venue is a total waste of money and resources.