D-Vois SSV Broadband Pvt. Ltd. - Mumbai
1.5/5
★
based on 8 reviews
Contact D-Vois SSV Broadband Pvt. Ltd.
| Address : | Sanghani Estate, Shop No.8, Karsan Jasa Bldg Shreyas Cinema, Lal Bahadur Shastri Rd, Ghatkopar, W, Mumbai, Maharashtra 400086, India |
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| Postal code : | 400086 | ||||||||||||||
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prateek chandak on Google
★ ★ ★ ★ ★ I am using it in j.b nagar. Pathetic support staff and service . internet goes down even with a drizzle. Never ever buy their plans. Your complaints take weeks to get sorted.i ll give them 0 stars if i had the option to do so
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Henil Bagadia on Google
★ ★ ★ ★ ★ CHEATERS
worst customer service.
Supply a faulty router and dont bother to change it.
Tall claims about being good but are worthless
Dont expect any refunds.
No proper resolution.
The zonal managers wont address the queries.
KINDLY REFRAIN FROM TAKING THEIR CONNECTION.
DONT COME INTO THEIR SWEET WORDS.
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Swapnil Naik on Google
★ ★ ★ ★ ★ Worst service provider ever I saw
took money ASAP but provide service when they want
In my case , this people took money 3 days before start my connection
Also I have to called them and took follow up and they are as usual said we are working on it....it takes time
But when I called for new connection they said within 24 hours u got connection and u can start browsing within 24 hours
Whiling getting new connection they told you that shifting and relocating charges are 0 rs. but when u request it you got 300 bill extra
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Nirmala Noronha on Google
★ ★ ★ ★ ★ Very bad service...during pandemic.i stay in Ghatkopar east I am using service from three years they are sending email and message to make payment but they do inform if the internet is down.
When you call them they donot pick up or the number is switched off.bad service not recommended.???
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Chheda Services on Google
★ ★ ★ ★ ★ Ion internet free me bhi Detha hoga to Matt Lena
1. Ion call center not picking the call
2. Ion not responding out any mails
3. Ion services is very poor
4. Ion one’s paid 1 year after Tata by by
5. Ion Is not value his costumer
Services
1. Faltu
2. Bakwas hai
3. Froud
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Aparna Joshi on Google
★ ★ ★ ★ ★ Horrible service n worst comnectivity
Please I request everyone not to use this service at all. You will be facing many problems n all your work will be at halt n you will suffer badly. I have experienced it not once but many times. The just give you false hope. Their customer service no is useless, just recording is available no one dares to talk to you.
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Vigneswaran Gandhi on Google
★ ★ ★ ★ ★ I stay in JB Nagar/Om Nagar in Mumbai. The connection worked solidly good for 4-5 months. Then it got completely disconnected and useless. Their customer care team lives in Stone age and take a full 6 days to respond on email and give the same useless excuses on phone and email. Their technical team is always non-responsive. Whenever there is a problem, its always with their server.
Customer Support was unbelievably bad. After 22 days of Complaint registration, Ion personnel called me and asks whether he can come to fix the connection. I had asked them to close the connection long back. I asked him whether he knows when I had registered the complaint, for which he told server issues and he doesn't know. I replied him not to come and waste my time.
(Note: The 2 stars above is for the good connection and customer support which I got in the first 5 months)
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Pooja Naik on Google
★ ★ ★ ★ ★ I have used @Ion internet services for the past 2 years. I would suggest all users looking at taking the connection to NEVER make a full years payment. I have suffered after trusting their executives who make false claims and their customer service is the worst. For full details read below.
I first took their connection in August 2016 for office use. The executive was offering a good deal on full year's payment so I was keen. However, before making the payment I specifically asked him that in case I shift offices or for whatever reasons the connection has to be disconnected then will I get the refund? He very specifically told me that the amount for the remaining months will be refunded back in such situation. I also read the terms and conditions on the bill receipt that he provided me. There was no mention about no-refund policy.
A year passed by and when it was time for renewal the executive came back again for the payment. Again I made a full years payment after asking him again about refund. Same promise was made again. I made the full years payment. This April I had to shift offices and wanted to shift the connection. But their services were not available in the building that I shifted to. Since then It has been a nightmare for me trying to follow up with the executive, with their customer care...they just keep repeating like the same line we have no refund policy. Had asked them on mail the following questions...but still haven't received any reply.
* 1. Can you show me any written clause about refund policies? Is this provided to your customers in writing? The bill receipt that I have clearly does not mention any such clause.
2. What is the process and criteria of closing a ticket? My complaint tickets that I have raised in the past few days have been closed without any satisfactory outcome. The issue has NOT been resolved and still tickets are being closed.
Some other questions...
Am I at fault that ION is not able to provide services to the premises that I have shifted to?
Was I at fault in trusting your marketing executive Hiren when he gave me a verbal commitment that in case the company is not able to provide services at the place that I shift, the payment for the leftover months will be refunded. I have been using your services for the past 2 years, in the previous year also I had made full year's payment. No customer is a fool to make full year's payment if the executive will communicate clearly that refund will not be provided. This clearly amounts to fraud on your end.
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Still haven't received any reply from anyone. Everyone from on ground service to customer care to the social media team have raised their hands off the issue.
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