The Sonnet, Kolkata - Kolkata

Located in one of the posh and finest areas of Saltlake (Kolkata).Pretty good rooms with all modern basic amenities.Service is good..Polite and well behaved staff is there to assist you.Swimming pool was closed due to COVID protocols maintened by the municipal permission.The most amazing part of the whole story is their food service...It's amazing...U must try their resturant menu.Buffet breakfast is superb..Overall a very satisfying experience.Reasonble rates and satisfactory service will make u happy at the end of the day...

Hi By the way of introducing this is Debrupa Mullick from Saltlake sector 3. I approached hotel sonnet in saltlake sector 1 to host my wedding party in their venue. My wedding happened on February 7 2022. I started my arrangements from January 2021 which was a year back from the date of event so that everything can happen smoothly and I can have enough benefit of time. While doing the booking in the initial level i have had a word with Puja chakraborty who was banquet coordinator and booked the venue with 40k. While the date was nearing I paid multiple visits to hotel for the menu fixation and tasting of food. At that point of time banquet coordinator Mary and Mr Anand was arranging everything. None of the hotel staff followed up with me with regards to the payment before the event. I took the whole initiative and did the payment at the very last moment when we had two days left for the final event. Due to pandemic we were all skeptical about the number of guests since people were hestitant to come and attend any functions. We had a detail word with the hotel staff Mary and asked her to suggest something. She told us to give the order a safe number of plates since the food is always extra by 20 or 25 plates. She suggest us just incase the guest count exceeds then the final settlement will be done after the marriage but food won't be less in any situation. We trusted hotel sonnet being a 4 star hotel. While the event was happening Mr Deepak came to me and ask me to trust him with the guest since marriage happens only once and it's their responsibility to feed all of my guests to their full appetite. While the event was about to end I came accross a huge commotion happened between my family and hotel staffs. I got to know that there was a delay in serving the dinner so some of my guests who was about to leave early since they had to travel a long distance became disappointed. The non veg food got over even before all the guests had their last food. The desert items were also not in sufficient amount. This sort of unprofessional behaviour is not expected from a 4star hotel like sonnet who is charging such a huge amount for one plate. Marriage events can happen in sonnet many times but for every client their marriage takes place only once. If they couldn't guaranteed the quantity and quality of food they shouldn't have done the commitment to serve the dinner to the last person available in the event. It's a colossal and flagrant practice that hotel sonnet is doing and it's wrong to promote an evil practice by cheating on their clients in this way. I would suggest all the viewers who will be reading this should make a conscious and informed decision to approach hotel sonnet in hosting any of their life events since the service of hospitality is so poor and pathetic. Don't make these hotels screw up your events because they don't care about your emotional and financial investments.

We really had an amazing experience in the hotel. Great servicing and looking forward to visit again in sometime.It was a lovely experience staying at The Sonnet , the staff were very well behaved and the complementary breakfast was a good spread, with a variety of food and desserts .

It's OK, I'm still observing as we are still staying here for 1 more week. So far first night I wasn't happy... The only thing I observed for few days was they're more prioritising local guest. We booked at banquet Hall for one occasion few days back... I don't know what is there policies but they shouldn't remove or stop the starter counters and live counter until gathering was done as some guest came late. Let's see how will be the experience here in 1 more week Thank you for all good staff helping us on our 18 days of stay here. I hope they can improved they're free breakfast menu. As we stayed also in Golden Tulip but we never got bored on they're breakfast.

Amazing rooms and good service. The staff was always ready to help, whatever be the issue. The buffet breakfast was excellent with a variety of options. Slightly disappointed with the washrooms, but the overall experience was worth it.

Without any doubt,it is one of the best hotel in Kolkata. They upgraded our room to suite,which was an spacious room fitted with bath tub all together the ambiance of the room was genuinely too good. Staff behavior along with receptionist was impressive. Last but not the least breakfast....you will love it.

Fairly good experience......... Located in Salt Lake....... The hotel staff is polite enough and helpful......... Although there was a problem with parking at first, it has been solved by the activities of the hotel staff....... Thanks for that........ I personally think that the quality of breakfast should be improved.......And the room is cleaned just in time !! The hotel authorities should pay attention to this........ The room is good enough........ Overall good service.......?

It is a beautiful hotel located in the prime part of Salt Lake, near City Centre. The facilities are top class. Had visited the banquet hall for a wedding. Food was good but could have been a bit more organized. Ambience is amazing.