Urban Ladder - Noida

Order No: T026471392 I bought a bed and Mattress on 17th March. The bed was delivered and instaled on 23 March. The mattress was committed on 27th as per the order details and it has still not been delivered. I have called up store and customer support several times. Such botched up service is not acceptable from UL. I was committed 10 days and delivery date of 27th March 2022 which I waited for. I spoke to Mr Saurabh Case No. 02160057 He was extremely helpful and confirmed that as the mattress was not delivered to me due to which I am not able to use the bed, so he has taken approval that I can put a request for cancellation and post pickup I will be refunded for mattress immediately and bed post pickup. Awesome sales and support service.I place an order.. and dispose my furniture as I am buying from "UL" and now after 10 days I am back to square one. Thanks for exceptional service Thanks Amit Rai Ahuja

Limited display of furniture items. 1) Mostly Beds/Cupboards/Sofas on display and that too limited numbers ?❌ 2) Contemporary furniture ✔ 3) Well priced ✔?? 4) Staff is not too engaged they move around the store but you need to seek help if you want to ask something. ❌ Better to see online and order. Store visit can be avoided. ?❌

We had a very good experience at Urban Ladder store and were ably assisted by Manoj in placing our order. Manoj was extremely efficient and knowledgeable, apart from being very intelligent, pleasant and patient. He had all the products’ information instantly.

Post visiting multiple stores in furniture markets , checking online & visiting malls , I made sure my mind was a complete chaos on what to buy that fits my budget without compromising on quality I seek. Finally I Ordered a platform bed at Mall of India store. Had so many concerns while visiting the store but the staff Mr. Kamlesh & Mr Shivmangal made sure all my queries were addressed and assured me that the product will be delivered with all the quality specs & on time. And the product arrived a day in advance & the installation was done promptly. Thank You Urban Ladder.

A good option for furniture. We bought a 3 seater sofaand a coffee table from here.

We visited the store to have a one to one look at a shoe rack we saw on their website. The store doesn't have a lot of furniture on display but luckily they had a similar one we were looking for. The customer executive(you need to ask for help & they'll happily help and guide you) helped us place an order online itself promising to be delivered & installed in maximum 10 days. The service is good till now, hope it'll be the same when you deliver and install too (a little anxious as I can see a lot of negative reviews about replacements, damaged product delivery & customer support..) Hoping we won't have to face any issues. Will update the review once we receive the product. *Fingers crossed

One of the worst post sale experience I ever had. I have booked my furniture (a folding dining table) on 1st March'22 after visiting this store. During store visit, the team will convince you to buy the items and assure you that product will be delivered on time and post sale service will be very good. However, horror show start once you book the furniture and give your money in the hands of Urban Ladder. So continuing my story, after booking the dining table online, the item was delivered after a wait period of 13 days which I was good. However, product was delivered in damage conditions. There could be several reasons, however, obvious reason was mishandling during transportation and poor packaging. Upon seeing the damage item, I refused to accept the product. The delivery company told me that I have to contact Urban Ladder customer care for this. I thought this should be an easy process, however, the real hussle start now. When I contacted customer care executive, they insisted me to cancel the order, take a refund (which will take atleast 7 days) then reorder the item as new order which will again take 14 more days to deliver. Then, I refused to cancel the order and ask for an replacement as this was not the customer fault and should be fixed by the company. The customer executive told me that this item is coming from third party vendor and they do not have a direct control on the replacement item. After getting such a dull response, I wrote an email to customer support and provided them the evidence (picture and video) of the damage item and requested them to replace the item. After that I received call twice insisting me to take refund of the money. I refused to cancel the order and stick to the replacement of the product as I have invested my few weeks on this and I don't want to go back again as a fresh order. After exchange of several emails and phone conversation, finaly on 31st March'22, customer care representative told me that they have placed the order for replacement and it will be delivered on 12th April'22. I asked them to confirm it in writing and they send me an email stating that product will be delivered on or before 12th April'22. I was sad as well as disappointed as it has taken more than 1 month for shorting out the issue, however, I was hopefull that atleast product will be delivered even though for a waiting period of 45 days. On 10th April'22, I have again followed-up on the replacement order through email and phone call to customer care. There was no response of the email, however, over phone it was assured that product will be delivered on promised date i.e. 12th April'22. On 12th April afternoon, I have called the customer care again and asked the status of delivery, then the Customer Care Execute told me that the product is still at the Vendor place and he does not have visibility for the delivery. However, he stated that he will elevate the matter and come back to me. At the time of writing this review (12th April'22, 19:45 hrs), I have not received the replacement product, neither reply of my email nor the phone. After investing almost 45 days, paying the full money in advance, I have no clarity when I will receive the product. I do not have words to describe how bad is the post sale service of Urban Ladder. The purpose of writing this review is to make other customers aware that there is no guarantee that your product will be delivered on time or in good condition. I do understand that this may happen some time day to several reasons, however, having a system to resolve the issue in time and priorty manner is the least expectation from Urban Ladder and thay failed in each aspect atleast in my case. Will provide further update when I receive the replacement product if it delivered damage free in next attempt.

AVOID THEM LIKE THE PLAGUE. Within 14 months of buying the dining set, the chair caved in this morning, thereby, causing injury to my spouse. Have a look at the pictures. They ought to be sued. Buy from a roadside vendor, but do not waste your hard earned money on buying extremely inferior stuff from them. THEIR FURNITURE CAN BE INJURIOUS TO THE HEALTH OF YOUR BODY. Despicable and Disgusting! Shame! They refused to do anything and outrightly denied that its a case of pathetic craftsmanship. See the arrogance. Such companies go crashing down very soon. Nothing but rogues.