Vroom Drive - Bengaluru
4.2/5
★
based on 8 reviews
Contact Vroom Drive
| Address : | 85, 13th Cross Rd, 2nd Phase, J. P. Nagar, Bengaluru, Karnataka 560078, India |
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| Phone : | 📞 +98 | ||||||||||||||
| Postal code : | 560078 | ||||||||||||||
| Website : | https://www.vroomdrive.com/ | ||||||||||||||
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SAYEED SHEIKH on Google
★ ★ ★ ★ ★ Dear People, it is my sincere suggestions to plz not book a self drive car with vroom. They have the worst service in the self drive industry.
We had hired a car on 29th Oct at 8am to 1st Nov 8 pm , we needed the self drive car to avoid covid19 situation travelling in cab, as we travelled from MH for a national championship with well known athlete to bengaluru.
We were delivered the car to our hotel in yelhanka with a untidy condition from outside. But we avoided as we had to priotize our time . The driver locked the car and handed over the key. We dint bother checking any other operations of car. For our suprise after sometime when we wanted to hear for the event , the car door was jammed and dint open for trying for a long time . The key was a manual duplicate key and was not opening. We tried calling deliver person but no answer . We somehow reached call center and they asked us to wait till some executive reach the vehicle. We kept our calm and were there for half hour no one called our turned out. After calling the call centre again they ask us to wait for some more time and we denied and left by taxi in the covid situation all due to the car faliure and no authentic response from the vroom team.
We reached our destination and half hour later the employee calls and says the car is opened and there is a Special way to use the key.
We asked the customer care manager Mr.Vignesh / Viraj to cancel or provide a other car. The manager says no you have to use the same car as we have alloted KA05AG1861 Ford to you and can't give other car. We asked him we can pay extra but we need a good neat operating car. He says we don't know how to use the key. The vroom support team thinks who ever takes a self drive are uneducated in driving. This time it was us with a 5 time Indian nation motorsport racing champion.
The situation was so funny like they are teaching daddy how to produce children.
Now we paid an entire advance of some 7700/- and finally the manager could not provide us car not the Ford not the other one and asked us to cancel the booking for refund where they say it will take 10-15 days for refund with deduction in amount.
My request is to please go with a reputed self drive company for satisfactory service and we'll maintained car to avoid delay and loss of time or business .
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vibhor saxena on Google
★ ★ ★ ★ ★ Booked hexa for a long trip. Superb car and I think that's what matters the most. Also we had booked trip with fuel and getting refund without any issues. All these while support was there. On request we had a roof carrier and was provided. Their staff know their car well. Will be looking forward for more of such loong trips.
Thanks
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Gowda Prathik on Google
★ ★ ★ ★ ★ Had booked grand i10 . car was in a good condition and over all had a good experience ? and it's the best of all self drive and refund process is amazing with 3days I have recived the refund much recommended self drive
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will mckee on Google
★ ★ ★ ★ ★ I went to this location. I didn't find Vroom.
I had a nice walk. It was a nice day.
Because of that, I'll give it 3 stars instead of 2.
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Maran J on Google
★ ★ ★ ★ ★ Don't book in vroom drive. They have stolen my umbrella. I left my umbrella in the car while returning the car on 17th oct. A day after went to bellandur hub and asked for umbrella. They told car given for service.
After that I have called customer care and asked about the umbrella. They told that there is no umbrella in the car and car given for another customer. Vroom is Not trustable. Cleaning person stolen the Umbrella.
Please check your belongings before returning the car. Whatever left in the car they will steal it and finally tell you that you only lost it.
If I get back my umbrella. I will rewrite the post.
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radhika g on Google
★ ★ ★ ★ ★ I can say Vroom drive is a perfect choice if you are looking for self drive cars in Bangalore. Friendly and professional staff. During car breakdown staff guided us so well that we did not feel much hassle.
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Muthu gowtham on Google
★ ★ ★ ★ ★ the worst self driven car that I've ever seen, claiming false charges and trying to cover it up. I have taken a car on 25th of Oct for a two day trip. After returning the car they have charged me that I've not returned with the level of fuel that they had given me before the trip and they have charged me Rs. 1232 + Rs.288 additional kms charges (48*6per kms). The gauge picture has been before handing to me as well as once I've handed over after the trip. *The picture was taken from their end*. I've asked them with the given proof of picture that there is a difference in the fuel level while handing but it's not the level that you've charged (Rs. 1232÷107 (diesel)=11.51litres) it's a Ford figo aspire 40 ltrs of fuel cap. I've asked how you've have measured the level of fuel consumed to a surprise they randomly said 30%. They didn't measure it by any given/ usual methods just randomly he's telling 30%. They didn't know their own company policy. They don't have any proper / legal answer to any of my question. I told them I'm ready to pay but give me an exact / approx true to value of fuel consumed. With their given picture there the fuel consumption would be near to 5-7 ltrs. And all of sudden Agent Mr. Venkatesh came to the scenario very rude and dosent have a basic customer support knowledge and didn't let us talk.
With a very rude / sarcastic way he said, your keep on talking this for about 20 mins, I told hime I will because it's my money and you're asking me to pay extra . I asked him according to you how much fuel I have consumed, he replied sarcasticly 12 ltr, he thought that he's trying to mock me. I told him dude the call is getting recorded with all the things that you've said. Right immediately his tone and way of answering got changed. I td him I am ready to pay but his way of talking was not acceptable. You gonna end up losing customers. Don't charge them false. You don't have an ethics. Don't false charge anyone.
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Sumeet Sharma on Google
★ ★ ★ ★ ★ Worst place to rent a car!!!
Had booked a XUV 500 for my trip to Ooty. While booking through the Vroom app, it showed the vehicle had done 78000 kms. However the vehicle I was assigned had 178000 kms. The car's tyres were in terrible state with the spare wheel having a big cut covered with a tape.
Unluckily I suffered a flat tyre in the hills while driving to Avalanchi Lake which has the steepest and narrowest hilly roads.. I was stranded and had to take a risk to use the damaged spare wheel in order to reach the nearest garage 4kms away in the hills. Somehow survived with my family by god's grace.
The windshield of the car had so many scratches that it completely blinded me while driving whenever sunlight or incoming headlight beams of cars coming from the opposite direction at night fell on it
Another glaring cover up was the pollution certificate that was handed with the car documents
The certificate had the wrong registration number and the vehicle type was listed as tempo. While the picture of the number plate on the certificate was of the original car registration plate. See attached picture.
Complaint to the Delivery executive and he assured me that he would send the correct copy to me on what's app in couple of hours which he did. Not sure if thessess photoshop skils
Strict legal action should be taken against this company for cheating and endangering the lives of their customers
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