Envi Salon & Spa - Powai - Mumbai
4.2/5
★
based on 8 reviews
Contact Envi Salon & Spa - Powai
| Address : | G-3, B. G.House, Business Park, Walkway, Hiranandani Garden, Hiranandani Gardens, Powai, Mumbai, Maharashtra 400076, India |
| Phone : | 📞 +97 |
| Postal code : | 400076 |
| Website : | http://www.envi.in/ |
| Categories : |
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Arlette Noronha on Google
★ ★ ★ ★ ★ Envi salon is great, I’ve been a regular for 6 years. However, what happened today at the billing counter is something I wasn’t prepared for and has made me realise that you don’t value your customers!
Two days back I underwent a procedure at the hospital for my ingrown toe nail and my left foot is bandaged. I had a few greys in my hair that I needed to cover coz of an office function tomorrow. In such emergencies, I resort to “shampoo color”, as I didn’t want to do a proper root touch up just yet, as I’ll have to do it again in 2 weeks time before an overseas trip. However, coz of my bandaged foot, I knew I won’t be able to apply the shampoo color and wash it off at home, as the bandage would get wet. So I took the shampoo color sachets to Envi salon with me, and told Kayyum, who’s the guy who does my hair regularly and he’s absolutely superb at it, that I need a hair wash; but instead of just a hair wash, pls apply the shampoo color and wash it off after 10 mins, and then blow dry my hair.
I expected that I would be charged for shampoo/conditioning and blow dry, and perhaps a little more for the color application. Instead, I was charged a full Rs.1200 for root touch up!!! I’m not one who wants freebies, but this seemed totally unfair, and I couldn’t accept it. So I questioned the lady at the counter about this, and asked her how she can charge me for root touch up; whereas the product was brought by me and the application is like shampoo application n wash off. I even showed her my bandaged foot, and told her that had it not been for my foot, I would’ve done the whole thing at home and would probably only come to the salon to blow dry my hair. Despite this genuine condition and request, coupled with the fact that I’m a loyal and regular customer, she showed no empathy at all, and charged me the full amount!! She said the color application is captured on camera and the owner won’t allow billing for anything other than color…I asked her to call the owner and explain to him, but she wasn’t interested in doing so, and went ahead and billed me for root touch up! It’s indeed a pity that a reputed salon like Envi does not understand or consider these special situations, and doesn’t value its customers. All I can say is - you’ve lost a loyal customer today!
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Tejas Ghorpade on Google
★ ★ ★ ★ ★ Never have I been more disappointed. Went here for a quick beard trim. The hairdresser started with just putting a cloth over the neck. I had to ask for an apron. Also did not use a head rest, again had to specifically ask for it. The one they gave was loose and did not give proper support. Later, he just did some light trimming. He said the salon does not allow use of razor and the trimmer he used wasn't sharp enough to make a clean trim. Also did not clean the hair from face and neck properly after the trim. At every step I felt it would have been just better to have trimmed on my own, had it not been an urgent requirement.
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Karishma Shrivastava on Google
★ ★ ★ ★ ★ Its my go to grooming place for a year now except for hair cut I get everything from this salon. Therapist Uma is really great for general grooming services , facial is her forte and therapist Rakesh does an excellent pedicure!! Must try from these two therapists!
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chetan mainkar on Google
★ ★ ★ ★ ★ Envy Salon has been my go-to grooming place for more than 3 years now and I must say I am really happy with the services they offer.
Kayyum is the finest in his skills and very attentive.. hands down to his detailing in every haircut he gives.. he’s the excellent hairstylist I have ever met.
Uma’s suggestions for skin care and her therapies does wonder to your skin. Chatting with such a great human can make the therapies fun and results even more effective.
I highly recommend Kayyum, Uma and Envy salon for the best experience!
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Bhavna Paratey on Google
★ ★ ★ ★ ★ I visited the salon 2 weeks back for a Cystein hair treatment. The front staff harped about the benefits of taking a membership which includes "5 free hair washes and a free manicure". BEWARE. They do not talk about hidden costs and leave you finding about it only when you walk in for your "free service".
I came in for my 1st free hair wash and was told that there would be a 100 Rps charge for the product that is being used (GST extra to be found again by surprise). Why cant Envi maintain transparency from the start? It is not about the money but this reading between the lines has left me completely losing trust in them. I for sure am not leaving with a good experience. I am never going back here again and i do not recommend this place.
Additionally, the front desk staff could do well to be more attentive and courteous. I found the staff looking elsewhere while i was sharing this feedback! Again, poor customer experience.
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Priyanka Trivedi on Google
★ ★ ★ ★ ★ Envi salon is a really nice salon. It's good to take membership over here
Their services are Excellent..
One should definitely get their nail extensions done from here as well as gel polish. For my marriage I got my nails done from here.
Uma & Jyoti are really nice , they will advise you properly for facial , like which will suit your skin type.
The staff over there is really nice & polite.
They do take care of the cleanliness too..
Love Envi salon✨
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Ronita Chandran on Google
★ ★ ★ ★ ★ My worst experience ever with a haircut. I had categorically told the stylist Fahim that I don't want the hair shortened. Just need a trim with layers in the front. This guy couldn't care less. He was hellbent on doing layers overall because that is what he wanted to do. He kept pushing for a blow-dry just to cover up the bad hair cut. He cut my hair over 3 inches short. Completely unapologetic about it, layers in the front all uneven. The salon functions like a factory, they just want to move on the next client.
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chandranath banerjee on Google
★ ★ ★ ★ ★ It’s a 10/10 experience always and I have always left the store on a positive and happy note!
They’ve got a team of highly skilled professionals who understand customer needs well and always deliver.
Ravi deserves a special mention and a thumbs up for the attention to detail, knowledge and proactive suggestive selling.
Kudos to the team for the great job!
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