HomeTown - Bengaluru

All things related to home from home furnishings to crockery to home decorations ...decor...to whatnot..ideal for a Saturday morning window shopping.. elegant,unique and beautiful household items on display..irrestible but wonderful to shop anytime..??

Mr.sunil reddy is very effective and his interactions with customers is highly appreciated. Mr.pasha is very supportive and guides customers In choosing their products.

They don't deserve even 1 star. I had ordered from Home Town Kundalhalli/Marathalli, but this should be applicable to any HomeTown. I had ordered modular kitchen & modular wardrobes. I was promised by designer that after final payment within 45 days the installation will be done. But the material was delivered 3 days after final payment till now it is not delivered properly. The 45 days promise is false. They are now doing the installation since more than a month. It's been 7 months from when we started talks. 11 Feb 2022 was the date when the installation was supposed to start and hand over after 2 weeks( end of February 2022). Installation started on 21st March 2022 instead of 11 February and is still not complete. We did not even get laminate colours of our choice. The designer went on leave so that she does not have to answer our queries. 3D design was never shown to us, but they charged for that. Whenever someone goes on leave, there is no backup and hence this further delayed our project. The designer took 1 week to respond even to minor design queries. Sub-standard material is used. Hettich is promised in design and Ebbco is used in site. In some places 6 mm ply is used but in design 16 mm is mentioned. In the discussion and even on design 6 mm is no where mentioned. We found it out ourselves and reported to the Hometown team. Shabby work is done, many places alignment issues exist. They do the work at their own pace as per their whims and fancy. 3 days a week the carpenters don't come. One unit is still not delivered. Many places scratches are present in acrylic panels. Design team did not pass the latest design to the on site team. Mr. Ajay Ojha and Mr. Harsha Mina are the store managers and vendor managers respectively and both are doing pathetic job. Mr. Ajay was fast to collect full money even by sending the person to our home to collect money. After collecting money he does not even care for the customer concerns. Since we approached customer care, the vendor manager and team does not respond to our calls or messages. Complimentary items are not delivered as per promise. They will show you one product as complimentary and send something else. and later say it is free gift and make customer feel like beggar when we pay in Lakhs. My idea of dream home is shattered by Home town. They are fraud company who knows to play with customer feelings by speaking politely. In many places they did patchy work. Only good work was done by designer Mrs. Tandra and Mr. Richard. Mrs.Tandra changed design multiple times and addressed all design changes / issues patiently. Though she took 1 week to resolve some issues, the issues were addressed very well. She even captured all details in the design, but the on-site team vendor manager (Mr. Harsha) is not following the design. They are the most unprofessional people to work with. Beware!!! I got lured by their sweet talks and modular kitchen display in showrooms.

Worst brand ever.. fake promises, fake delivery date and rude staff. HomeTown team, Don't reply here asking for order details and issue details to be sent over email... It's been 5 days we are mailing and following up with customers Care but no response, if by chance a customer representative responds to the call, it's not a smooth conversation. Order was booked on 20th April, delivery was supposed to be on 22nd April which didn't happen. Later customer care promise to deliver on 23rd 1st half and today it's 26th and still no signs of delivery. Now when we call customer care they say within 4 hours they will arrange a call back, haven't received a single call from them yet.

Very bad service, looks like a fraud. I booked for a mattress 10days back and no one calls back or takes the phone call. Looks like a scam and beware of this. I had booked PEPS Mattress and the marketing person is blaming the company for not sending the stock (Is peps also fraud or scam??). Not sure anyone even looks at these comments from HOMETOWN or PEPS....

I always find this place unreasonably priced for a not so great quality products. Most furnitures r assembled n from Malaysia or China.

Had been to hometown after lockdown Very good collection will get every detailed household things in an affordable prices Friendly environment and staff. Will recommend for a vist and a sure buy.

Good Response. I recommend to visit once for home decors and furniture's , i think it's a reasonable price and Good Customer Support..