Landmark Jeep - Showroom and Workshop, Delhi - New Delhi

Great experience overall from West Delhi branch ....Keep up the great work and customer experience...

Very unprofessional staffs are there. They don't have any technical knowledge and they are leading the managements. Interview processes are very pathetic, they will do only time pass and end of the day they will only hire his/her friends and family member. I went there for CRM Head post, when they got to know that I have more knowledge than their interviews that time only they got nervous and had told me that they will get back to me. Never join this company

Space is a little low. According to a car showroom, it should have more space. Difficult for visitors to park their vehicle. Staff could be increased. But otherwise it's a good, neat and clean place. It's one of the only showrooms in north Delhi.

Reliable and Best Showroom of Jeep, in Delhi City. The manager and employee knows the value of time . They are really pro in their work. I had really gr8 experience from this showroom. Deserves Five Stars .

0 star to this store.. calling them more then 10 times and it’s been 7 days - no one is responding in a proper manner The staff is very rude . Very bad experience , if I knew this bad service I will get from the company , I should have prefer buying another brand

Excellent conduct of the staff. Very professional and thorough in interaction with the clients. I have had certain issues with my Jeep Compass purchased around 9 months back. As of now the issues have been checked. Keeping things under observation. Must mention that Ms Jyoti in service department and Mr Rohit Thapa have been very helpful. They gave full attention to the issues i raised and did their best to iron out the existing issues. This made the overall customer experience praiseworthy. Thanks

Due to my health issues, I am no longer able to spend time at service stations and personally supervise the work done thus I rely on the trust that people will do their job diligently. The timing belt replacement was overdue so, I thought about getting it done from an authorised service station. All the service centres near my home have shut down so, the closest option is in Moti Nagar (about 28 KM). I spoke to the service head (a courteous guy) and got the service booked for Monday (April 23). They picked the car in the morning and I received a call in the afternoon to crosscheck all the work required. The work required was: [*]Major service (all oils and filters + coolant)[*]Timing belt replacement[*]AC not cooling effectively during peak summers afternoon. It was working fine but not as it used to.[*]Alternator check because it had thrown a warning on the instrument cluster in February I had to follow-up every afternoon to check the status of the work done and it took them two days for the servicing and timing belt replacement. Then another two days for AC. As per them the cooling coil and evaporator required replacement because the gas is leaking. I found it hard to believe as gas was there in the system and the AC was cooling. Had there been a leakage, all the gas would have leaked since the last time AC work was done, some 14-15 months ago. Anyway, I asked them to go ahead and get it done as long as the AC cooling returns to previous levels. Finally, after four days I went to the service centre to check the work done and collect the car personally. They said the alternator is fine and doesn't require any work and all other work has been done. I sat in the car and saw the KM indication blinking. The technician said the Blue&Me of this car is faulty. I asked them to reset the ECU by removing the negative terminal. It fixed the issue and B&M was working perfectly well. I paid the bill of Rs ~28K and took the car out, and then... The car died at their gate with a "Check Engine Light". ? Their team rushed to the car and pushed it to the side and started checking. After an hour they diagnosed it to the dirty throttle body. They cleaned it and scanned the car, and gave me a go-ahead. The car worked fine during the drive back. Next afternoon (Friday) I started the car and the AC gave the smell as if there's no gas, and it just didn't cool. I called them again and also escalated it to the head of customer relations in Fiat India. They arranged a pick-up for Monday, as they didn’t have any driver available on Saturday. The car was picked on Monday morning and returned late in the evening (around 9.30 PM). They said that the gas required topping up and the compressor seems to be weak but it should work fine for now. The compressor being weak was new, as I never felt it being stressed or it cutting off or making any noise. The car was parked over the week as I work from home and had no meetings or appointment. I started the car on Sunday afternoon… And, the AC didn’t work again. ? Informed them and now they are saying it’s due to the weak compressor. I don’t believe that the compressor was weak or there was any leakage at the first point. Had there been a leakage the gas wouldn’t have remained in the system for over a year. In all the calls and messages they mention only the cooling coil but they charged for the evaporator as well. I will probably get the AC inspected outside as I have lost trust in their ability to work on the AC. After spending 5 working days and ~Rs 15,000 on the AC work I have a nonfunctional AC, which in fact was working when I gave it to them (their driver who picked the car can verify as well). Don't want to lose more time and money with Landmark. PS: It’s important for people to stay with their cars while getting the work done especially when they own a Fiat. They took the car again to repair it and broke multiple parts.

Highly unacceptable experience Went to collect my car after service and no one was there to attend for atleast 45 mins and after that person named Nitin was there who told us to sitback and wait till he discusses about some concession in bill and made us wait 1.5 hours also no discount was done. He also disnt bother to make our car ready in that time. Our car was driven from the stockyard after we've done the payment which took another half an hour and then it was washed and cleaned which took another half an hour. Its almost a 2 hour way from my home.Also the parts that were changed were also not given back as promised by the advisor Nitin. Very Poor service...better to buy KIA or Hyundai