Titan Eyeplus - Mumbai

Had a great customer service experience with Titan Eyeplus Powai recently. I had walked in for a very minor repair for a pair of glasses. The staff were extremely helpful and courteous, and repaired the glasses at no charge. Thank you Titan Eye!

Zishan looked after the repair of my glasses in a very efficient and quick time. Really impressed with the service

Aslam + Sachin + Vicky Very humble , very honest and most helpful !! Really amazing experience , right from the start, entering a store , to final handover of the frames. These people understand value and they give you the most honest opinion. Aslam sir holds a lot of patience and so does every staff here. All from eye check-up , to frame choosing , time of delivery , ease of process and finishing of products , with perfection edge to edge ! Hats off to Aslam Sir , he is really a good guide and Sachin sir is also another one to give you a smile on face . Service is amazing and awesome , nothing less than this. Get your value frame here ! It's not pricy, it's worth every penny !

Titan Eye Plus lives up to the Tata brand value and what one expects from the Tata Group. Reasonably priced items and fantastic after sales service. They recently moved from their earlier premises close by.

Very helpful staff.. very quick in helping and solving the issues, i had to repair 2 eyewears, they repaired in 10 mins and at no cost..

I HAD THE MOST OUTSTANDING EXPERIENCE! The staff is so helpful. I recently made the transition from glasses to lenses and I have a terrible fear of putting things in my eye, so I was blinking non-stop but Vicky and Wali were so patient and kind while teaching me. They took out over an hour from their busy day just to help me learn how to do this. Wali addressed all my questions and concerns, no matter how silly they were and Vicky was always handy with tips, tricks and hacks on how to wear lenses easily! Thank you so much to the both of you! I highly recommend going here for contact lenses (especially first timers)!

Staff at Powai branch are helpful, professional and don't push you to make decisions. They listen to the needs of the customer. I'm delighted with my new sunglasses, plus replacement reading lenses in an old, favourite frame. Excellent service!

Titan Eyeplus, Chandivali, Near Mamaji’s medical Store. Here are some great reasons not to visit this store ever. Usually for eye related issues I used to go to Hiranandani Titan Eyeplus. When I saw one of the showrooms of Titan Eyeplus in my area Chandivali then went to it to change my spec's lenses. Sakina and Arshad were there. I would recommend everyone please if you want to save your time and free from drama and tantrums then never visit this showroom ever. The lady Sakina is full of lies. Here is the list of lies which she felt so proud of while saying it after giving my order on the date 19th Feb, 2022. She called me on 22nd Feb 2022 for submission of my spectacles as lenses have arrived. 1. Ma'am you would get your spectacles tomorrow at 7 p.m. Date-19th Feb 2022. 2. On 20th Feb, 2022 I was not able to go to the Titan Eyeplus, Chandivali because of some issues. 3. On the 21st I arrived at Titan Eye Plus, Chandivali to get my spectacles exactly at 5 pm. She (Sakina) said that the delivery boy is coming by bus. He would reach within 5 mins so you need to wait Ma’am. I said I could not wait. I need to pick my nephew from daycare. She took my address for home delivery. 4. After reaching home I gave her a call after an hour. She said the delivery boy is old so he is taking 1 hour to reach my location. Additionally, he had to do one more delivery in my building too. According to Google Maps, to reach my home by vehicle takes 6 mins, and by walking it takes 19 mins to cover the distance of 1.3 to 1.4 km. 5. I called after an hour. Now Arshad said, Ma'am I would be leaving now and would reach within 10 mins. Now this delivery boy had converted into a young boy from an old man. 6. I called again to shout and asked to tell the truth, and I would definitely write a feedback regarding this. 7. Sakina called to apologies and she came with some new excuse that the old delivery had left now someone else would come to deliver my order. I told her directly why you were giving me stories, and this call from Sakina was basically to not to give her negative feedback when I had sent this message to Arshad last time. 8. Story continued like this and every time I called the only message I had received was that it would get delivered within 10 minutes, and finally I got my order at 9 pm. I waited from 5 pm to 9pm just to get my own spectacles. This order I was supposed to get one day before at 7 pm. The packaging was poor too because they thought I was already going to give negative feedback so how does it matter if it would give this customer poor packaging service. Below are some pictures attached of their poor packaging services along with the history of 6 outgoing calls to the store and 1 incoming call from the store from Sakina. I have never expected such poor service from Titan as i am a or should i say i was long term regular customer of Titan Eyeplus Hiranandani. The question still remains the same. Is this COVID -19 had forced Titan to hire such low quality and not trustworthy staff? Or is it Quality vs. Quantity? #titaneyeplus #titaneyewear #world_of_titan_titan_eyeplus #titan.eyeplus.01 #Titan Eye Plus #_titaneye_plus #titan_eye #xerxesdesai