VRL Packers and Logistics - Kolkata

Even I took service from this packers and movers. Totally irresponsible and bad service. The labor are unprofessional and don't know how to speak in the customer. Good count of scratches with my transited costly assets. Poor service with low quality manpower. BE AWARE OF THIS COMPANY!!!

They are very much professional as well as good packers and movers. I used their services from Kolkata to Jhalda. They delivered my product carefully. Special thanks to Rupa Madam,the co-ordinator and the Service persons who came to my home and wrapped the products with utmost care. I would suggest everyone to use the services of VRL Packers and Logistics.

I have shifted my households from Dumdum to Batanagar on 3.3.2022. Mr.Rinku & team (c/o Mr.Thakur) carefully done it. The driver Mr. Bapi possessed all valid documents of Tata 407, so while in road checking, police didn't harass and transportation was smoothly.? The charges was lower and genuine in comparison to other agencies. Thanks to VRL Packers and movers service, BonHooghly Dunlop.

Earlier they were too good to transport household goods / vehicle between inter cities. I used their services between Bijapur to Chennai. But now at Kolkata they informed that they no more do the household goods transportation

My bad, I should have read some more reviews and the sufferings of many of the customers rather than only believe in the fake star ratings on Google before I book VRL Packers and Movers from Kolkata to Bangalore. When I contacted for VRL for shipments, I selected them as they were quoting Rs. 1,000/ less than other credible packers and movers. To save that Rs. 1,000/- then, now I have to bear close to Rs. 10,000/- as damage repairing of my scooter. So, first of all my scooter was delivered 5 days after promised date and that too with multiple follow-ups. The guy who delivered the scooter at 6 am in the morning, called me up suddenly and told me that police had caught him and he has paid some good amount to the police. When I asked him why or requested him to hand the phone to police, he couldn’t. Neither he could provide any challan when he asked me to separately reimburse him for the fine, nor did he provide me the bill of fuel he again charged from me. I was generous to pay him all the money, but later realized it was all fake. Now coming back to the damage that my scooter went through. While taking custody of the scooter it was in a great condition with not even a scratch. When I got the delivery, (1) one mirror was broken and one was missing, (2) silencer cover was fully broken, (3) the front panel cover and the back side was broken on left side (means, I had to replace the full panels), (4) left side of the bottom was broken where you keep the legs while riding, (5) left side panel broken. When I took to the mechanic (both showroom and local mechanic), I got an estimate of around Rs. 9,000 – Rs. 10,000 for repair. That was the extent of the damage. Now, I called up VRL and Mr Thakur. Mr Thakur acknowledged the good condition that he received my scooter and asked me for the photographs. After sending the photographs to him and VRL and after many calls, he told me that he can’t do much but assured me that the company will reimburse me Rs.1,500/- as a gesture of help and himself told me that he is not scared of police or legal action, incase anybody wants to take it. I thought as it will atleast help me to get some money for repairing. I agreed as I had nothing to do. After that I called him many times every alternate day, he said that the management has agreed and the amount will be credited. Now since over last two weeks he has stopped receiving my calls and responding to my WhatsApp messages. That’s when I understood how much fraud the company is. So, guys beware to book from VRL Packers. In order to save few amount, you might have to spend much more and as I read the earlier reviews now, if you are not that lucky, you might not ever receive your goods back. ? Now what will happened let me tell you…. One hired guy will reply to this post with these following standard reply as per the company.. (1) Who are you? I don’t know you (My response – please refer your bill or I can send them too. (2) Don’t post fake reviews (My response – Photographs attached), (3) Take legal action against our company or contact our marketing team (Tried to contact Mr. Thakur and other. You guys didn’t take my calls since last two weeks or more, I have contacted via Whatsapp as well)..

My colleague Dent mark on fridge, clothes are in wet condition where colors got saturated… boxes were wet and torned…. Someone named D K Thakur, who instrumented the whole shipment into mess and kept arguing on sharing selective info while finalising the deal. After sharing the damaged photo, it seems they were waiting for request call to plead to them for claiming insurance and remain silent. After three days when the customer called, VRL was happy to inform that nothing can be done anymore as insurance validity got over… Very very unprofessional ….. sharing on public interest

The behaviour and service of the outlet at Dunlop was no doubt excellent. But the delivery is utterly disappointing. I used their services for transporting scooter and some household items. Scooter got cracked and many other household items also got damaged. Upon sending them the cracked picture of my scooter, they even didn't bothered to reply. Very bad after sales service.

First of all they have sent my packages late. It took 14 days to reach Delhi. Where it was promised to reach within 9 days. Secondly all the furniture were broken. Mattress had been torn. Then she charged extra money saying they will dismantle in Delhi. But instead the courier service charged extra money to lift it to my floor. No one came to dismantle or anything. When asked for money back, she disconnected calls and not even replying to the messages. This movers and packers shouldn't work if they are like this. Pathetic people. I will not leave untill full compensation is received for this. I'll be complaining about this in consumer forum. This is not done at all.