Zoomcar Self drive car rental- Viman Nagar Parking Lot - Pune

Hi, I am regular customer for zoomcar you can see the history and i was(am) fan of zoomcar,But when i have plan for outing with family for 3 days Thurs,fri,sat(23rd,24th,25th).I have booked scorpio on 23rd and its good exp.Then for friday i have booked XUV500.pickup time is 6:30 around.and i got the message at midnight that XUV500 is not available.When i wakeup at that time i get to know that XUV500 is not available then i call to customer care and he said we can give you 2 options scorpio and tata hexa.so i have selected tata hexa.Now i have picked up the hexa in place of xuv500 which was arranged at last moment.So may be possible that hexa is not maintain properly and on end time whichever car is available that was given.So when i return from the trip on the nasik highway at 6PM on 80 km speed and i am taking right turn and tyre is tear.i lost my control from the steering,,any how i manage and take the car at side and then see that the upper layer of tyre is 0.5 km back on the road.We thank to god that no vehicle is behind us other wise people pray for rest in peace.We would dead.It is totally bad experience with Zoomcar.Type have done remolded.It is not original type otherwise layer was not remove from the tyre.And we know that is the remolded one tyre as my father was doing tyre business.And now jack is not enough to up the car.We bag the jack from the car which are pass from the highway.at this time at 7 o clock we are on the highway with family and ladies as well which is totally risk.its was worst worst worst worst exp with zoomcar.Any how we change the tyre and start again.We reach at home.now when i drop the car then man who is taking key saying you have to pay charge for tyre and that is 8000.What the f**k.No value for our life.If we dead then who is responsible.He said no no you have to pay the charge.I said it is your big mistake you haven't check the tyre before deliver the car.It is remote tyre not original tyre which is very cheap.Now i will not pay anything.I want my refund 600 of fuel and now you will give me the amount form our life.I will go to consumer forum.complain against zoomcar for this.And give review on google that dont use the zoomcar they are not maintaining the cars.Its better to go with revv,drivezzy and other company.I went to other place on saturday with drivezzy car.And car is well maintained.You can ask to any tyre company if tyre is original then it is remove the upper layer if tyre tear?You can get the answer..Thanks this is the last trip with zoomcar i never go with zoomcar. We see the god when tyre is tear on running car.You can see the attached image.I am getting recovery notice on my mail.I need get refund for my trip.They have not called me a single time that what happen and how you manage...nothing.

It does what it has to. Received car 5 mins delayed. I was not able to start trip from mobile. But they managed it.

Worst experience on second consecutive weekend, without checking vehicle availability they just take the bookings & can't provide the vehicle. No communication from their end. Pathetic customer service. Wouldn't recommend anyone to book Zoom Car.

The best in the industry for a reason. The number and options of car zoomcar has is phenomenal. I’ve always preferred this for a reason. Have booked quite a number of times before. Booked an Audi recently, which otherwise I probably might have never driven. Thanks to zoomcar for having such great fleet of cars. Always recommended.

One liner that fits perfect to zoom car Pune... Cheap is always expensive.. I was stranded at the airport and I didn't recieve a call or car from zoom car fleet for more than hour and you cant reach anyone on helpline even waiting for hours together and finally after two hours I was informed on the helpline they don't have a car.. seriously pathetic service.. never choose it better go with Revv

I cannot believe how this scam company is still operational. Firstly, they cancel the booking an hour before delivery and refuse to provide an alternative vehicle, essentially leaving us to fend for ourselves. After a lot of discussion with their absolutely incompetent customer service cell, they finally provide us a vehicle from some shady third party owner. Turns out, the car is a private vehicle that legally should not be rented out for self drive, this lands us in a huge trouble with the traffic police that required 7500 rupees to resolve. During this entire turmoil, the Zoomcar customer service cell did absolutely nothing, they did not pick up the calls, and refused to call while we were facing issues with the police. Never. I mean never use their car rental services. Even if others might be a little more expensive it is worth rather than going through this terrible service.

Zoomcar is the most pathetic car service especially in Pune, one should never hire zoomcar even for free. There call centre staff is highly unskilled and unprofessional they just try to avoid their responsibility and hang up calls, but no response to complain. I have hire zoomcar in Pune having pick up from Pune railway station. But after making payment and sucessful booking they alloted me pick up from kharadi which is almost half and hour from Pune railway station. On complaint to zoomcar call centre they promise sir we call you in 15 min with resolution but no calls from their you only just call them and they say sir we have raise complain but no response when you call after their promise time they start behaving on their original aukat that is rude and don't accept the mistake from their end. Nothing but after a long argument customer only have to loose as their money is already with zoomcar, nothing but as you are with family and are in hurry to go to ur destination as was getting late from my pick up time, cancel my booking which is pathetic as they refund you only 25% of your booking. Still no response from zoomcar that says their customer care is nothing but an bunch of unprofessional people. So no one should book zoomcar infact there is more better options available in the market other then zoomcar which gives you prompt response and service. So better explore other options instead zoomcar they just do marketing.

Third class, they are fraud, cheater, they scraped my car and not ready to compensate the amount, i have huge loss due to zoom car, will not recommend any one henceforth. If there are is option of minus rating i would prefer that but there is no option, they just making peoples fool. You can see attached image what they do with you car, while joining they said any incident happen they will fix it on there basis, but when my car broke down they even didn't informed me, and tried to fix fuel injector which is main part of engine with m seal( sealent) such a unprofessional company i never seen. I repaired my car and didn't got any compensation, so i will request all not join your car with zoom car they are fraud, they just peoples make fool.