My Taxi India - Gurugram

This is a fraudulent company. They charged me over 3000Rs without traveling a single kilometer. They never intimidated their cancellation policy at the time of booking. I had to cancel my trip 5 hours before as my flight was cancelled. The company refused to consider my request for refund and treated my claim with utter neglect. Their customer service is pathetic and rude.

If I could give this company zero stars, I would. I ordered a taxi for my elderly parents to travel from Bangalore to Trivandrum. The list of problems was unbelievable. 1. The taxi arrived two hours late. Customer service reps constantly lied that the taxi would arrive in the next ten minutes. 2. The car was battered and worn. 3. The driver was extremely rude and aggressive, swearing and verbally abusing my parents. 4. The driver threw all the luggage out of the car 90km into the journey and refused to move the car further. The police had to called. 5. The driver refused to put the AC on, swearing when my parents asked for this on a hot day. He completed turned the AC off after 200km out of a 650km ride, refusing to turn out back on. 6. Given that the driver was booked for an overnight journey, he complained that was not allowed to sleep! 6. My parents ended their journey early out of fear and had to find their own alternative onward journey. Response from mytaxiindia was to offer us Rs 240 for the above tortuous experience. When I refused this and asked to speak to a senior, they consistently ignored my requests. Even the CEO, Anshuman Mihir, ignores all messages posted and deletes my comments requesting clarification on social media. Please, please avoid this service. They clearly do not care about their customers and I would not want anyone to go through the same scary experience as my parents.

Awesome experience with My Taxi India. I have booked the Innova for 5days tour in South India. Staff are very cooperative specially for the Ankur, Mahesh and Driver. They provide me the good services with reasonable price. Thanks a lot My Taxi India.

My Taxi India Great Thug companies!!!!! With terrifying services and staff Mr. VIJYENDRA SINGH SAINI. We being in similar trade understand the small issues and manage things accordingly but its was just beyond every limit hence sharing our experience in public. We booked a bus for our group tour to Rishikesh. Despite of our repeated request to provide good vehicle and drive for our very special client this company and his staff Mr. VIJYENDRA SINGH SAINI Manager - Sales B 2 B, My Taxi India send a very arrogant and Moody Driver, which spoiled the whole journey and our clientele. Mr. VIJYENDRA repeatedly assured us for the quality vehicle and driver but was a trap for us. Once we started complaining of the bad behavior of the driver Mr. VIJYENDRA threaten us that He will call the vehicle without the group and we are complaining because the balance is due. Hence, we had to arrange full cash payment for the driver on sport. After the full cash payment, we had to abide by the routine of Drive we had to tolerate his attitude. We took a good lesson not to believe in such fraud and cheat company. Once we paid the advance Mr. VIJYENDRA showed to be quite busy while taking. The vehicle was outsourced and The Drive had just return from a long trip last night and was not explained of any itinerary that we have share much in advance at the time of book. It was not one case that we can ignore but… 1.At the time of booking, they told that they have their own vehicle but hired it from Diya holidays with a horrible vehicle and Don like driver who was never on time in 4 Days trip. 2.When I complained that water was coming out of the AC vent. He told me you should not have taken the bus if it was so problematic!!!! As if, I can foresee the situations. 3.I had a fixed schedule and budget for the group. But in-spite of stopping our fixed restaurants, the driver kept suggesting our guest of the restaurants of this choice, causing a huge monetary loss. After complaining about this, Mr. VIJYENDRA from My Taxi India told that if Driver gets free meals at his favorite restaurants, what is the problem? 4.We tried our best to create a good understanding with the driver by offering him all three meals and alcohol at night especially for him. But the next day again he was doing every think as per his comfort. 5.The drive every day kept the whole group waited for min. 30 Min. 6.On day 2 the group was ready on scheduled time to move at 5.00 am for a 01 hrs drive to Sunrise pointing and was waiting outside the bus for the drive, but the driver started at 5.45 am, spoiling the trip. 7.We left him at 7.00 am to reach down the hill to meet at pick up point at 11.30 am. After trekking 12Km the whole group reach the bottom for the vehicle in sunshine but the phone of the driver kept busy for 45 Min. After several attempts of calling the Mr. VIJYENDRA (My taxi India) finally, the driver reached at 12.30 with a excuse that was taking bath. 8.At the time of local sightseeing, again the driver started interfering that taking an auto for the city tour will be good. We left him and took auto for the sightseeing bearing the extra cost. 9.Again, while returning from the group activity and games. The driver stopped the vehicle full of tired group in an AC bus without AC at the petrol pump for ½ an hour. We suggested him he could have done it while the bus was empty. 10.After these entire episode, lastly when we complained about the behavior of the drive, Mr. VIJYENDRA (My Taxi India) told me that I am pointing mistakes as if it’s the time for balance payment. As there is, a very token amount left now l will ask the drive to return without the group if you will not make the full payment right now. Terrifying with the consequence at it was a holiday; I decided to keep quit and paid the balance to driver to avoid suffering of the group. But after making the full payment the attitude of the drive change to big extents. Again, he kept us waiting before departure, also stop in mid for 30 Min. for his personal breakfast.

My favorite taxi company I was supposed to arrive at Delhi airport around 2 am and was worried about my ride home. It was just 2 hours before that I called these guys and asked if they could pick me up from the airport and drop me home in Patel Nagar. They took the charge and promised that they will make the necessary arrangements. As I landed at IGI and exited, I could see a well dressed young man holding a cardboard board with my name over it. I was delighted. The driver was very polite and dropped me home safely and comfortably. At the end I got an Invoice which showed the bill. I paid the amount and relieved the driver. I really felt great how easy these guys made this for me. I absolutely recommend their services. 5 stars for them. :)"

I was totally impressed with the services provided through MyTaxiIndia. Charges are much competitive in compare to other taxi services providers and I enjoyed a lot in my first ride with them. I have also used a discount coupon code with my first ride and they promised to update me further coupons details into my mailbox so hope to again a memorable ride with MTI soon.

My Taxi India gives u excellent and very reliable services. 100% customer focus, very friendly,great price, never lets you down, even at last minute arrangement/travel/pickup/drop-off,you will always get transfer/driver.Highly recommended.

Bad experience with this taxi service. They don't have any clarity for your tour packages. I booked a tata winger 13 seater throgh this web sites. They arranged the vehicle in guwahati local taxi agency. Whose service is also bad. The driver and helper don't have clarity on what was the tour package and which places should covered. Many times I received phone from that guwahati taxi agency for the full payments. They are not aware about your package. My taxi India also provide thrid class services at North East zone. The service quality and transparency also poor. Not recommended.